etke.ccContacting Us
The contact methods listed below are available for users with a Basic support level and for general inquiries about our services, catering to individuals, companies, or communities interested in etke.cc.
If you require assistance with any of our open-source projects, please utilize the respective project’s community support room.
Before reaching out, we recommend consulting the FAQ and Help pages to see if your question has already been addressed. If not, anticipate a response within 48 hours.
Upon sending your request, you will immediately receive an acknowledgment message/email - an automatic response from our Matrix bot. If not, refer to the Troubleshooting section.
Troubleshooting
Chat Support Issues
If you message us on Matrix, the following failure scenarios may happen:
- Matrix bot didn’t join your room: Ensure your Matrix server is reachable over federation using the Federation Tester .
- Matrix bot didn’t auto-respond to your first message: Encryption may be breaking communication. Consider using an unencrypted room.
If chat support fails for some reason, please contact us via Email!
Email Support Issues
If you sent us an email, but did not receive an acknowledgment email:
- Check your spam folder.
- Ensure the email address listed above is marked as “safe” in your email client.
- Verify your email server configuration, especially TLS certificates.
Other Contact Options
NOTE: These contact methods are provided by third-party services and may not be guaranteed to work.
If you have not received a response even after attempting the secondary methods, you may use the public discussion room to ask your question.