Contacts
Before reaching out, we recommend reviewing our FAQ and Help pages to check if your query has already been addressed. Note that we do not offer any services, except the ones described on the services page.
For your convenience, we offer several contact methods which all lead the same support queue:
- Sending an email to
- Using the form below
- Accessing the Support Portal
- (Existing customers only) Clicking the “Contact etke.cc support” button in your Synapse Admin instance
You can expect a response within 48 hours. We offer Dedicated support for customers who need faster response times (up to 12 hours).
Don't have a Matrix server yet?
We specialize in setup, hosting and maintenance of Matrix and various Matrix & non-Matrix add-ons.
Hosting is on affordable VPS servers provided by us (via Hetzner Cloud) in the EU, US and Asia,
or on your own infrastructure anywhere in the world.
Let's build your Matrix haven together!