# Contacts

**Before you reach out**, it’s worth a look through our [**FAQ**](https://etke.cc/help/faq/) and [**Help pages**](https://etke.cc/help/): there’s a good chance your question is already answered there. One note: we only offer the services described on the [services page](https://etke.cc/services/), nothing beyond those.

We handle support in English, and it covers the [Customer Support](https://etke.cc/services/support/) options only.

For your convenience, we offer **several contact methods** which **all lead the same support queue**:

- For everyone: Send an email to ![Email](https://etke.cc/img/email.webp)
- For customers: click on “Contact support” in your [Ketesa](https://etke.cc/help/extras/ketesa) server admin panel

Upon receiving your request, we will send an automated acknowledgment email to confirm receipt of your message. (please check your spam folder if you do not see it in your inbox, if it is not there either, use a different contact method)

You can **expect a response within 48 hours**. We offer [Dedicated support](https://etke.cc/services/support/#dedicated) for customers who need faster response times (up to 12 hours).


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* [llms.txt](https://etke.cc/llms.txt): full site index in markdown