Help

Frequently Asked Questions

Explore answers to common questions frequently asked by new homeserver owners.

There is a dedicated page with information and common questions about Matrix Federation

Additional Components

• Bridges - Discover how to bridge Matrix to other communication networks.
• Bots - Explore bots you can use on your Matrix server.
• Extra Services - Learn about additional services we can install on your Matrix server.

The Scheduler made by etke.cc

The Scheduler is a new maintenance system developed specifically for etke.cc customers. It empowers you with control over server maintenance and addresses common issues, such as disk utilization and service restarts.

Synapse Admin

Synapse Admin is a web-based tool for administrating your (Matrix) Synapse homeserver. Manage user accounts, delete media, and clear chat history to reclaim disk space. Find detailed how-to instructions for using Synapse Admin on this page.

Guides

We’ve prepared a series of guides to help you get started with your Matrix server

Payments

Get help you with anything related to subscription-management (Ko-Fi) and payment-processing (Paypal).

Restoring Backups

Learn how to restore your server from backups using BorgBackup and local Postgres backups. This guide provides step-by-step instructions for restoring specific files or full server snapshots.

VPS to VPS migration

Learn how to migrate your Matrix server from one VPS to another. This step-by-step guide covers DNS setup, SSH configuration, data migration, and post-migration steps.

Linux Distributive Upgrades

Learn how to upgrade your Matrix server’s host OS (distributive) from one major version to another. This step-by-step guide covers the process of upgrading your server’s OS, including the necessary preparations, the upgrade itself, and post-upgrade steps.

Need More Assistance?

If the information on these pages doesn’t resolve your issue, please feel free to contact us .