Help

Frequently Asked Questions¶

Explore answers to common questions frequently asked by new homeserver owners.

There is a dedicated page with information and common questions about Matrix Federation. Federation is an essential part of the Matrix protocol, enabling seamless communication between users on different servers. If you are looking for an answer about it (what federation is and how it works), please take a look at this page.

Additional Components¶

In the Matrix ecosystem there are various add-on type components which are intended to improve your experience on Matrix. You can find details about them on the pages below.

• Bridges — Discover how to bridge Matrix to other communication networks.
• Bots — Explore bots you can use on your Matrix server.
• Extra Services — Learn about additional services we can install on your Matrix server.

The Scheduler made by etke.cc ¶

The Scheduler is a maintenance system tailored for etke.cc customers’ needs. It empowers you with control over server maintenance and addresses common issues such as disk utilization. It also conducts service diagnoses, and you can restart services from there when necessary.

Synapse Admin¶

Synapse Admin is a web-based tool for administrating your homeserver (Synapse). With the tool it is possible to manage user accounts, delete media, and clear chat history to reclaim disk space. As an etke.cc customer you can access to our exclusive features such as server status monitor and server notifications. Find detailed how-to instructions for using Synapse Admin on this page.

Guides¶

We have prepared a series of guides to help you get started with your Matrix server.

Payments¶

Get help you with anything related to subscription-management (Ko-Fi) and payment-processing (Paypal).

Restoring Backups¶

Learn how to restore your server from backups using BorgBackup and local Postgres backups. This guide provides step-by-step instructions for restoring specific files or full server snapshots.

VPS to VPS Migration¶

Learn how to migrate your Matrix server from one VPS to another. This step-by-step guide covers DNS records adjustment, SSH configuration, data migration, and post-migration steps.

Linux Distributive Upgrades¶

Learn how to upgrade your Matrix server’s host OS (distributive) from one major version to another. This step-by-step guide covers the process of upgrading your server’s OS, including the necessary preparations, the upgrade itself, and post-upgrade steps.

Need More Assistance?¶

If the information on these pages doesn’t resolve your issue, please feel free to contact us.