Help

Frequently Asked Questions

Explore answers to common questions frequently asked by new homeserver owners.

Additional Components

• Bridges - Discover how to bridge Matrix to other communication networks.
• Bots - Explore bots you can use on your Matrix server.
• Extra Services - Learn about additional services we can install on your Matrix server.

The Scheduler

The Scheduler is a new maintenance system developed specifically for etke.cc customers. It empowers you with control over server maintenance and addresses common issues, such as disk utilization and service restarts.

Synapse-Admin

Synapse-Admin is a web-based tool for administrating your (Matrix) Synapse homeserver. Manage user accounts, delete media, and clear chat history to reclaim disk space. Find detailed how-to instructions for using synapse-admin on this page.

Guides

We’ve prepared a series of guides to help you get started with your Matrix server

Payments

Get help you with anything related to subscription-management (Ko-Fi) and payment-processing (Paypal).

Restoring Backups

Learn how to restore your server from backups using BorgBackup and local Postgres backups. This guide provides step-by-step instructions for restoring specific files or full server snapshots.

VPS to VPS migration

Learn how to migrate your Matrix server from one VPS to another. This step-by-step guide covers DNS setup, SSH configuration, data migration, and post-migration steps.

Need More Assistance?

If the information on these pages doesn’t resolve your issue, please feel free to contact us .