Help

Frequently Asked Questions¶

Common questions from new homeserver owners, answered.

Wondering what Matrix Federation is, whether it’s safe, or why you shouldn’t disable it? We have a whole page on it.

Additional Components¶

Matrix has a whole ecosystem of optional components. Here’s where to find them:

• Bridges: connect Matrix to other chat networks.
• Bots: bots you can run on your server.
• Extra Services: extra services we can install alongside Matrix.

Ketesa (formerly Synapse Admin) made by etke.cc ¶

Ketesa is a web-based tool for administering your Matrix homeserver. With it, you can manage user accounts, delete media, and clear chat history to reclaim disk space. As an etke.cc customer you also get exclusive features such as server status monitoring, server notifications, in-app billing, and support. Find detailed how-to instructions for using Ketesa on this page.

Guides¶

A handful of guides for getting around your server:

Payments¶

Get help with anything related to subscription management (Ko-fi) and payment processing (PayPal, Stripe).

.well-known redirects¶

How to configure .well-known redirects, with examples for the common web servers and platforms.

Restoring Backups¶

Restoring your server from BorgBackup or local Postgres backups, whether you need one file or the whole snapshot.

VPS to VPS Migration¶

Moving your Matrix server from one VPS to another: DNS, SSH, the data itself, and the cleanup after.

Linux Distribution Upgrade¶

Upgrading your server’s host OS from one major version to the next: the prep, the upgrade itself, and what to check afterward.

Moderation¶

Keeping your server safe and welcoming: why moderation matters, what to watch for, and the tools that help.

Still stuck?¶

If nothing on these pages sorts it out, contact us.