The Honoroit bot installed by us is powered by
Honoroit - Matrix Bot for Efficient Helpdesk Support
Honoroit, developed by etke.cc , is a specialized helpdesk bot designed to streamline support interactions within the Matrix ecosystem. By emulating the capabilities of website chat systems like Intercom and Jivosite inside Matrix (no web), Honoroit provides a seamless and user-friendly experience for both operators and customers.
- Intuitive Setup: Configure Honoroit effortlessly through chat interactions, making it easy for operators to adapt and manage settings on-the-fly.
- Comprehensive Monitoring: Access detailed metrics through the
/metricsendpoint, offering insights into Honoroit’s performance and health.
- Secure Communication: Ensure the privacy and security of conversations with end-to-end encryption, maintaining data confidentiality.
- Efficient Communication: Proxy messages from any Matrix user to a dedicated room, creating threaded conversations for efficient collaboration.
- Collaborative Discussions: Engage with users through Honoroit within a dedicated room, enabling multiple team members to participate in discussions.
Request Fulfillment Workflow
- Request Closure: Mark requests as done using the
!ho donecommand. Honoroit renames the thread topic and notifies the user, gracefully leaving their room with a special notice.
Available Commands in Threads
!ho done: Close the current request, mark it as done, and notify the customer. The bot will gracefully leave the 1:1 chat with the customer.
!ho rename TXT: Rename the thread topic title.
!ho note NOTE: Keep private notes for operations in a thread with a customer.
!ho invite: Invite yourself into the customer’s 1:1 room.
!ho start MXID: Start a conversation with a Matrix ID from the Honoroit bot.
!ho count MXID: Count a request from a Matrix ID without creating a room or inviting them.
!ho config: View all configuration options.
!ho config KEY: View a specific configuration option and its current value.
!ho config KEY VALUE: Update the value of a specific configuration option.
Honoroit offers a robust and user-centric solution for helpdesk support, seamlessly integrating into the Matrix platform for efficient and secure communication
If you need assistanceBefore seeking help, make sure to thoroughly review the documentation. If you still have questions, please don't hesitate to contact bot's support. Please note that etke.cc Customer Support exclusively handles server-related inquiries. For any questions related to the bot, please reach out to bot's support.
Don't have a Matrix server yet?
We specialize in setup, hosting and maintenance of Matrix and various Matrix & non-Matrix add-ons.
Hosting is on affordable VPS servers provided by us (via Hetzner Cloud) in the EU or US, or on your own infrastructure anywhere in the world.
Let's build your Matrix haven together!