SMTP Relay service

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It’s not critical to your Matrix server’s functionality to send outgoing emails. Still, a Matrix homeserver may send out emails for the following reasons:

When do I need an SMTP relay?

By default, your Matrix server tries to send outgoing emails directly. On some networks and VPS providers this works well enough.

On other networks and VPS providers, sending outgoing email is problematic because:

In such cases, you may wish to send email through another SMTP server.

What do I do if I need an SMTP relay?

If you need your Matrix server to send outgoing emails via an SMTP relay server, you have 2 ways to go about it:

  1. Providing us with the address and credentials of an SMTP server you own (on your own infrastructure; or a service like SendGrid , etc)
  2. Using our Email Hosting service - if so, we will set up your Matrix server so that it sends outgoing emails through there