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Attention needed!
The following items need your attention:

2024-11-14 21:00 UTC

Stable Updates Published

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2024-11-07 21:00 UTC

Stable Updates Published

Service Updates: Deprecating Sliding-Sync Proxy

Finally, the Sliding Sync MSC got a Synapse-native implementation in the form of Simplified Sliding Sync MSC , and client apps are updated to use it; thus we’re starting a multistep process of removal of the old Sliding Sync implementation (powered by the Sliding Sync Proxy).

With this update, Sliding Sync Proxy’s URL has been removed from /.well-known/matrix/client, causing new sessions to use Synapse’s native Sliding Sync endpoints instead.

In the future, the Sliding Sync Proxy component will be disabled and removed from all servers.

NOTE: Please keep in mind that Sliding Sync is not part of the Matrix protocol yet, nor its implementations are stable. If you use Sliding Sync with your client apps, you may and will face bugs and issues, that’s expected. If you don’t want to have such issues - do not use Sliding Sync in your client apps (some apps, like Element X, work only with Sliding Sync)

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2024-10-31 21:00 UTC

Stable Updates Published

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2024-10-24 20:00 UTC

Stable Updates Published

Service Update: Synapse Admin changes

With this update, Synapse Admin UI has been changed, here are some highlights. Apart from small QoL changes like user profile added to the top menu , separate login button for access token auth , and fixed room state display , there are more significant changes:

And the fork got its own community support room: #synapse-admin:etke.cc

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2024-10-17 20:00 UTC

Stable Updates Published

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2024-10-15 12:25 UTC

Servers Update In Progress (Security Fix)

  • Element v1.11.80 -> v1.11.81

Potential access token exposure to malicious third parties via untrusted widgets

Details

#discussion:etke.cc

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2024-10-10 20:00 UTC

Stable Updates Published

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2024-10-03 20:17 UTC (updated)

Stable Updates Published

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2024-09-26 20:00 UTC

Stable Updates Published

Service Updates: Customer Support changes

We wanted to inform you about important changes in how we handle support. Over the years, we’ve been accessible through various channels—Email, Matrix, Telegram, Fediverse—but technical challenges (SSL certificate issues, encryption troubles with Matrix bots, missing notifications, etc.) have complicated things for both you and us.

To improve this, we’re consolidating all support into a single system using FreeScout (a great open-source helpdesk). While we’ll be retiring the old contact methods, rest assured that these existing methods will continue to work for now. However, we encourage you to start using the new options for a more streamlined experience.

From now on, here’s how you can contact us:

  • Email us directly using our new email address (all emails go directly into FreeScout).
  • Click the Contact support button in your Synapse-Admin (details below).
  • Submit a support request using the form on our contacts page .
  • Use the Support Portal to manage your support requests.

All these methods lead to the same support queue in FreeScout, ensuring consistent and timely responses regardless of the interface you choose to use. This new setup allows us to better track and respond to your requests more efficiently.

Additionally, after the next maintenance run , you’ll notice a new Contact support button in Synapse-Admin , which will take you directly to the support portal.

Service Updates: Synapse-Admin Safeguards

A while ago, we announced our Synapse-Admin fork to provide more features and quality-of-life improvements for our customers.

We’ve already implemented an extensive list of changes , and starting this week, a new safeguard has been introduced: system-managed users (like bots, bridge puppets, etc.) will have restricted modification capabilities in Synapse-Admin. Altering these users has historically led to serious problems—sometimes even requiring full server reinstallation. To prevent this, we’ve now disabled dangerous actions (e.g., password changes, account locking, deactivation, erasure) by default, while allowing safer changes (like updating display names and avatars).

Please note that the list of system-managed users will vary by server. You can review your server’s list by checking the configuration at https://matrix.your-server.com/synapse-admin/config.json (you may need to reload the page to refresh the cache).

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2024-09-19 20:00 UTC

Stable Updates Published

#discussion:etke.cc

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