News

• Previously announced changes were applied on 1st July 2024
• How to migrate to the By Complexity subscription

Stable Updates Published

• Element / app.etke.cc 1.11.43 -> 1.11.44
• Etherpad 1.9.2 -> 1.9.3
• Hookshot 4.4.1 -> 4.5.1
• Jitsi 8960 -> 8960-1
• #postmoogle:etke.cc 0.9.14 -> 0.9.15
• Synapse 1.92.3 -> 1.93.0

#discussion:etke.cc

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Stable Updates Published

• Discord bridge 0.6.1 -> 0.6.2
• Facebook bridge 0.5.0 -> 0.5.1
• Google Messages bridge 0.1.0 -> 0.2.0
• Grafana 10.1.1 -> 10.1.2
• Instagram bridge 0.3.0 -> 0.3.1
• Jitsi 8922-1 -> stable-8960
• Linkedin 0.5.4 -> latest
• Miniflux 2.0.47 -> 2.0.48
• Prometheus Postgres Exporter 0.13.2 -> 0.14.0
• Synapse 1.92.1 -> 1.92.3
• Twitter bridge 0.1.6 -> 0.1.7
• Uptime Kuma 1.23.1 -> 1.23.2
• WhatsApp bridge 0.10.0 -> 0.10.2

synapse and the vast majority of the bridges updates were already installed previously as part of off cycle security fixes

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Service Updates: Customer Support is available now

In the past, our subscription plans didn’t include customer support. The etke.cc/contacts page on our website was mainly for getting in touch in cases of service issues.

But here’s the deal: we’ve been spending a lot of developer time each month helping you with all sorts of questions, even some things we can’t control. This has sometimes taken away from our core work of improving and maintaining our services.

To keep our Matrix hosting services affordable and sustainable, we’ve decided to be clear about what we can help you with. We’ve created the etke.cc/services/support page, where you can find all the details about customer support and what you can expect from us.

In a nutshell, all our subscription plans now include the “Basic” support level , which gives you some reasonable customer assistance (up to 4 support requests per month). If you’re a business customer, we’re offering an even better “Dedicated” support option , with faster response times and more support requests per month. Soon, when you visit our new order form on the website, you’ll be able to choose your support plan instead of being stuck with basic support.

We appreciate your understanding, and we’re committed to providing you with top-notch service.

#discussion:etke.cc

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Servers Update In Progress (More Security Fixes)

• Facebook bridge 0.5.0 -> 0.5.1
• Linkedin 0.5.4 -> latest
• Instagram bridge 0.3.0 -> 0.3.1
• Telegram bridge 0.14.1 -> 0.14.2
• Twitter bridge 0.1.6 -> 0.1.7
• WhatsApp bridge 0.10.1 -> 0.10.2

Those updates related to the same security issue with webp

Details

#discussion:etke.cc

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Servers Update In Progress (Another Security Fix)

• Synapse 1.92.2 -> 1.92.3

It turns out that libwebp is bundled statically in Pillow wheels so we need to update this dependency instead of libwebp package at the OS level.

Details

#discussion:etke.cc

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Servers Update In Progress (Security Fix)

• Synapse 1.92.1 -> 1.92.2

a critical vulnerability in libwebp

Details

#discussion:etke.cc

Source

Stable Updates Published

• Element / app.etke.cc 1.11.40 -> 1.11.42
• Jitsi stable-8922 -> stable-8922-1
• Synapse 1.91.2 -> 1.92.1

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Service Updates: Better Email Alerts

We’ve had customer complaints about the poor deliverability of the alert emails, so we switched from a homegrown solution to Postmark for sending alert emails, the same way we do for order follow-ups. We hope that this will help avoid issues and reduce downtime

Service Updates: Enforced Postgres Vacuum during the Maintenance

A few recent Synapse versions contained various bugs related to excessive disk utilization, including ineffective database usage. To work around the problem, we enforce database vacuuming during the maintenance run by default. Details: Postgres documentation (lock-free VACUUM mode is used)

Service Updates: Sliding-Sync Enabled by Default

Element X has become more common nowadays, and one of the special requirements of the app is a backend with sliding sync (sync v3) support. Starting with this update, sliding-sync proxy will be installed by default on all customers servers (including existing customers) automatically

#discussion:etke.cc

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Stable Updates Published

• Grafana 10.1.0 -> 10.1.1
• #honoroit:etke.cc 0.9.18 -> 0.9.19
• Hydrogen 0.4.0 -> 0.4.1
• Jitsi stable-8615 -> stable-8922
• Prometheus 2.45.0 -> 2.47.0
• Sliding Sync 0.99.7 -> 0.99.10
• Synapse 1.91.0 -> 1.91.2

#discussion:etke.cc

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Stable Updates Published

• Element / app.etke.cc 1.11.39 -> 1.11.40
• SchildiChat 1.11.30-sc.2 new
• Grafana 10.0.3 -> 10.1.0
• Sliding Sync 0.99.5 -> 0.99.7
• Synapse 1.90.0 -> 1.91.0
• Uptime Kuma 1.23.0 -> 1.23.1

That update package contains fixes for several synapse bugs related to rapidly increasing disk utilization. We recommend that you take advantage of the ‘run maintenance’ of etke.cc/scheduler as soon as possible.

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Service Updates: New Component

The new SchildiChat web app is available for order for new customers, existing customers can request it using etke.cc/contacts .

SchildiChat Web is a (catching up) Element Web fork with additional neat features. While it is 10 versions behind the upstream, it still has way more customization options.

#discussion:etke.cc

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TLDR: Bring-your-own-server orders on etke.cc no longer incur a one-time setup fee ($50) as part of a pricing change experiment, thus making Matrix hosting with us more accessible and encouraging more people to host on their own server. Additional details are below.

At etke.cc , we’re working on a new ordering form, new services and pricing changes to match. We’re always trying to cut down costs and to make prices more fair - smaller/simpler setups costing less, while orders with many components (requiring more work to setup and to support) having a higher cost.

At the same time, we’re working on automating more of the order-handling flow and of server maintenace, so that we can keep costs low for everyone.

While all these changes are still being worked on (coming soon!), we’d like to announce another change - the experimental removal of the $50 one-time setup fee that we used to charge for Bring-your-own-server orders . With this fee removed, we’re aiming to encourage more people to try Matrix on their own server (on-premise or rented from any provider in any localtion), as opposed to renting Hetzner Cloud servers out through us via our Turnkey offering.

While our Turnkey offering (optionally combined with hosting on a domain of ours like YOU.etke.host or YOU.onmatrix.chat) is still the easiest way to get started, we’d like to promote our more-independent and vendor-lock-in-free Bring-your-own-server offering more.

Bring-your-own-server orders are more difficult/costly for us to process compared to hosting Turnkey servers that we are in complete control of, so removing the one-time setup fee may come back to bite us through an influx of many and difficult to process orders. For now, we’ve decided to take this risk and see how it goes. If you’ve been wishing to host Matrix via etke.cc but this fee was holding you back, now is your chance!

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Stable Updates Published

• Borgmatic 1.7.15 -> 1.8.2
• Discord bridge 0.6.0 -> 0.6.1
• Etherpad 1.9.0 -> 1.9.2
• Google Messages bridge latest -> 0.1.0 pin
• Miniflux 2.0.46 -> 2.0.47
• Ntfy 2.6.2 -> 2.7.0
• Redis 7.0.12 -> 7.2.0
• Uptime Kuma 1.22.1 -> 1.23.0
• WhatsApp bridge 0.9.0 -> 0.10.0

#discussion:etke.cc

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