Hosting

When selecting “Hosting Type” on our order form, it provides you with two choices:

• Hosting (VPS server set up and maintained by us)
• On-Premises (your own server)

If the Hosting service is selected, we’ll be hosting the server for you. This is a fully-managed service with the least amount of hassle for you. Our hosted servers are powered by Hetzner Cloud, available in various sizes and across multiple regions.

Alternatively, if your server has specific requirements (with regard to server sizes, regional availability, etc.), you can select an On-Premises server and manage it by yourself.

Server Sizes¶

We provide different server sizes for hosted servers:

• Small: (2 vCPUs, 2 GB of RAM and 40 GB of disk space) — Not powerful enough to run addon services.
• Medium: (3 vCPUs, 4 GB of RAM and 80 GB of disk space) — A good choice for small deployments.
• Big: (4 vCPUs, 8 GB of RAM and 160 GB of disk space)
• Huge: (8 vCPUs, 16 GB of RAM and 240 GB of disk space)
• Monster: (16 vCPUs, 32 GB of RAM and 360 GB of disk space)

You can choose any server size and upgrade to a larger instance later on.

Regions¶

Our hosted servers are currently provided in the following regions:

• Europe
  • Germany
    • Nuremberg
    • Falkenstein
  • Finland
    • Helsinki
• USA
  • Virginia
    • Ashburn
  • Oregon
    • Hillsboro

Access¶

If you order a hosted server from us, we’ll be renting a server from Hetzner Cloud and managing it on your behalf. If you would like, you can get a full root SSH access and are free to run other services on the server by yourself.

Please note that by default we restrict SSH port (22) connectivity to a list of known IP addresses/networks for increased security. If you request SSH access, we’ll therefore ask you for these details:

• Your public SSH key (of type ed25519 or rsa)
• A comma-separated list of IP addresses from which you will access

We may allow connectivity to port 22 from any IP address, if you do not have a static IP address and are fine with the security risks associated with it.

Please note that although running other services along our stack is fine, modifying Matrix configuration manually on the server by you is not allowed. See this FAQ entry for more details.

CPU architecture¶

We only support the amd64 (x86_64) CPU architecture right now, as it is what most services are packaged and tested for. The ARM CPU architecture is currently not supported.